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FedEx Ground
Warranty Claim Process |
Contact Terry Slagle at 800-237-7806 Extension 7636 with any questions.
Claims can be filed one of three ways.
1) Mail
Utilimaster
Attn: Warranty Department/Terry
65528 State Road 19
P.O. Box 585
Wakarusa, IN 46573-0585
2) Fax - 574-862-3552
3) Internet - www.utilimaster.com
Note:
Claims must be submitted within 30 days after repair.
Your Claim or Repair Order Number is whatever number you use to match our payment with your work done. We will reference that number on our payment.
Any repairs over $150.00 or for structural warranty require prior authorization from Utilimaster, and that authorization number must appear on the repair order.
Any claim that is not complete will be returned for completion.
Only Utilimaster body component failures can be claimed here. Chassis, engine, tires, and battery are covered by the individual manufacturers. Contact that manufacturer directly.
Note:
The following three kinds of claims must be handled physically through the mail or have scanned forms of the appropriate documents sent as attachments to tslagle@utilimaster.com
Paint damage claims require pictures, two estimates, and prior authorization.
Shipping damage claims also require pictures, two estimates, and prior authorization. The damage must also be noted on the Delivery Acceptance form. This form requires the signature of the carrier driver.
Sublet work must have the repair order attached to the repair facility’s repair order that is being submitted.